Over the last 25 years, since we started e3, we have often been asked if we could provide additional services that can be used with our connectivity to perform particular functions. Today these types of services are simply called “apps”!
We always said yes, and as a result we have developed a range of additional services which complement our main services.
In our industry these services are collectively known as “Value Added Services” which is why e3 is known as a Value-Added Communications Integrator.
These services fall into two groups. The first is a series of IT services such as email, anti-virus and cyber security, and the second is a selection of media services.
I am sure you are aware that the term media refers to the channels through which we disseminate news, music, movies, education, promotional messages and other data. It includes physical and online newspapers and magazines, television, radio, billboards, telephone, the internet and even fax.
A further refinement of the services we offer is to be country specific. An owner may want his yacht to be a little piece of his home country wherever he is, so we also specialise in doing exactly that. For example, the VoIP telephone numbers can be country specific, and the TV streaming can originate from the home country. What’s more, there is nothing that impresses the owner or charter guest more than having their home newspaper printed and ready on their breakfast table in the morning, irrespective of the location of the yacht.
So, whilst talking about newspapers, let me run through some of the Value-Added Services we provide, starting with our media services.
7,000 Newspaper and Magazines from 120 countries in 60 languages!
Our PressReader for Superyachts service that works with our satellite and 4G services delivers the world’s top newspapers and magazines in either digital or on-demand print formats, or both. It provides the full versions of every issue, not just a selection of articles. It is very cool to be able to print a full copy of the New York Times when nothing can be seen on the horizon! All the major publishers including the New York Times, The Guardian, Financial Times, Forbes, Bloomberg, The Washington Post, Vogue, CQ, Rolling Stone and thousands more are included.
Thanks to the way PressReader works you will often receive the news first, as the publication is available before it hits the news-stands ashore. You can print just for an individual person and for the occasion, such as the owner only at breakfast, and then all the other publications, including all the magazines are available to everyone else on the yacht on their phone, iPad or Android tablet. On a busy charter yacht with a mix of international clientele, it caters to all countries and languages. This is much easier to manage than multiple subscriptions, and no other service provides a print option.
This is a very popular service, and those clients who have subscribed tend to renew year after year.
IPTV and TV services
Our world-class 4G and VSAT solutions provide the connectivity to power IPTV and a multitude of streaming services to watch, wherever you have an internet connection. In addition to our internet-based TV services, we also offer satellite-based TVRO solutions across the globe.
We can offer official IPTV services primarily from the UK, Russia and the USA but can also supply others. Some are more complex than others and some are HD only, which requires higher bandwidth connectivity.
Our own e3.IPTV is a simple solution for viewing a wide range of free-to air channels including news, sport and finance and it does not require a VPN. Channels can be received in HD at 3Mbps, or SD, low resolution and even ultra-low resolution at 300kbps.
Our digital satellite TV (TVRO) provides a wide choice of TV services across various European regions, including both Sky UK and Sky Italia, and in numerous languages including English, French and Italian.
Our services in the Caribbean and USA are delivered by DirectTV and Dish TV.
Highly reliable cloud-based email service
e3 Mail is based on Microsoft 365 hosted over multiple servers in multiple countries. If there is an issue with any server, the email service remains online. It includes enhanced security using 2FA (two factor authentication). It works seamlessly with Outlook on your PC, Mac or mobile device. There is a low bandwidth connection option called “Lite” webmail access. We also offer a domain registration and transfer service if required. The service starts with 10 mailboxes with 50GB. Included as standard in the service is anti-spam, anti-malware protection, migration from a current email provider, email support and administration.
Unique Voice over IP (VoIP) that is not attached to the VSAT service provider
We provide a VoIP service that will work over all the internet sources the vessel is connected to. It is independent of the VSAT such that when the yacht is in a yard and the VSAT is decommissioned it will work over the 4G or landline. Secondly, if the VSAT provider is changed there is no need to change the telephone numbers and thus the vessel’s paperwork does not need to be re-printed. European and USA lines (DIDs) are standard, others are available on request. It works with our Kerio Control ARMMS package.
Cloud Managed Anti-Virus and Software System
Our Anti-Virus and Software Management System is a cloud managed anti-virus. This means there is no need for an on-board server to manage your anti-virus products. We provide free installation and setup with remote installation available. We provide active monitoring when you have an Active Support Agreement (ASA) of all your devices through our Support Operation Centre (SOC) to make sure you have the latest defences against any attack, vulnerability and exploits.
Meet Alicia Villalobos, Office Coordinator e3 USA
Alicia Villalobos was born in Mexico City and moved to South Florida in 2006. Living in South Florida, Alicia’s love for the ocean grew.
“Living 20 minutes from the beach has allowed me to experience frequent ocean view dining for these 16 years that I have lived in Florida.” Alicia has discovered a love for sea life and nature. One of her favourite sea animals is the turtle.
Alicia found the offer to be part of e3 Systems exciting. “The idea of joining a company dedicated to telecommunications in the yacht industry excited me, and I decided to take up the challenge.”
Now Alicia is very familiar with the services and equipment that e3 offers. She has worked closely with the Finance, Accounting, Operations, as well as the Sales Team and stated: “I love the team that I work with every day, both here in the US office and Spain; I so enjoy going to work every morning!”
Alicia joined the US team in 2018 and has specialized in using the company’s internal systems performing multifaceted tasks ranging from monitoring cash flow at banks to billing clients.
She affirms: “Working for the US office has allowed me to be exposed to see all the aspects that involve the operation of each project in the company.”
Alicia felt very welcome in the e3 family when she first joined, and her bond with e3 became even more remarkable when, in the fall of 2018, she was sent to headquarters to meet the rest of the team. “My trip to Palma de Mallorca, Spain was a great experience; I met a lot of professional and lovely people, which motivated me to work harder; I felt more connected to the company.”
Apart from her work life, Alicia likes to exercise and cook. “Cooking is second nature to me; I try to cook every night for my family; I love it.” Alicia also likes to take long walks in the afternoon with the house dog “Lolly.”
Alicia feels lucky to work at e3 Systems. “I love e3. It is a company where there is always something new to learn thanks to the wonderful team.”
Roger Horner
E3 Systems
e3 VSAT or SUPERDATA
+34 971 404 208
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