Packing and unpacking a guest’s belongings is one of the most personal and sometimes daunting tasks a yacht stewardess can undertake. 

Done correctly, it enhances the guest’s experience by ensuring their wardrobe is organised, wrinkle-free, and effortlessly accessible. 

Having a system or checklist in place for the stews can also make the job seem less overwhelming, if you have time before trips, going over dos and don’ts with the team can make a huge difference to that first day of trip craziness!

Understanding guest preferences:

Once the guests are on board, it is up to the Chief Stew to discreetly ask which guests would like their bags unpacked for them– you may already know this due to preference sheets or if they are returning guests. It is also helpful to find out any specific requests regarding certain items or anything required to be steamed urgently

If possible, take note of how returning guests like their belongings arranged for future reference.

Unpacking on arrival:

When unpacking, always handle delicate fabrics with care, using gloves when necessary, particularly for evening wear or couture pieces. Organising the wardrobe in a logical manner, trying to keep styles together, for example all short sleeved shirts, followed by long sleeved shirts, long dresses and short dresses grouped together, this makes it easier for the guest to find what they need effortlessly. Shirts should be hung facing left to make it easier to select, with only the top, middle and bottom button done up.

Anything that is too long for the wardrobe should be folded and hung double so as not to become creased at the bottom. Where possible keep colours together too, as this will create a streamlined look when your guests open their wardrobe.

Place underwear, socks, nightwear and folded items such as T shirts in a logical place and order. Fold everything the same way so it is easy for the guest to grab what they need.

Jewellery should be placed securely and neatly arranged, with the guest being discreetly informed of its location. Ensure accessories such as belts, sunglasses, and handbags are neatly displayed and easily reachable.

Use scented liners or sachets to keep drawers fresh if you know the guests and they approve.

Packing for departure :

When preparing for departure, it is essential to ensure that garments remain in immaculate condition. Folding clothes with tissue paper can prevent creasing, while rolling delicate fabrics instead of folding can help minimise harsh lines. Shoes should be placed in dust bags with proper support to maintain their shape, where possible.

 All laundry should be returned clean, pressed, and neatly packed. Finally, a thorough check of all storage spaces ensures that nothing is left behind, providing guests with a worry-free departure.

A few extra touches when repacking guest luggage can make a lasting impression. Leaving a small farewell note, a sachet of lavender, or a small branded gift from the yacht in the guests luggage shows thoughtfulness, and providing a checklist of packed items offers peace of mind, ensuring nothing is forgotten. Additionally, offering to arrange any last-minute dry-cleaning or pressing before departure demonstrates attention to detail and a commitment to impeccable service.

Mastering the art of packing and unpacking transforms a routine task into a reminder of the exceptional service on board. Attention to detail, discretion, and efficiency ensure guests enjoy a seamless and stress-free experience from the moment they step on board to the moment they depart.