The turn down service can be traced back to the 18th century, when the wealthy made ‘Grand tours’ across Europe. They took their servants along and, whether staying in a hotel or the cabin of a ship, the staff would get the dressing and sleeping areas prepared before the master or mistress retired to bed.
All stewardesses are familiar with the turn down, aka that period of time whilst the guests have dinner and you put the cabins back together, dry 54 showers, return any laundry and do a quick vac all whilst possibly running up to help with service!
In the 19th century, the first luxury hotels offered a turn down service for those travelling alone and since then it has been seen as a mark of a luxurious stay.
Traditionally, the turn down consisted of a chocolate or mint placed on the pillow, and this was allegedly started by actor Cary Grant who, whilst staying at the Mayfair hotel in Missouri, left a trail of chocolate leading to the pillow for a ‘lady friend’ to follow. The manager liked the idea and the turn down chocolate was born!
Today, the turn down has evolved and there are many alternatives to chocolates that can add a wow factor to a guest’s bedtime.
Inspirational quotes, poems and postcards from the local area are simple but effective. Another great nonedible alternative is a mini perfume, aftershave, or toiletries such as lip balm or moisturiser.
How about something to improve sleep? A lavender pillow spray, silk sleep mask or temple balm. If you know your guests well and feel comfortable, maybe a small shot of something alcoholic?
Coordinating with the chef for some cookies or other little treat is also a great trick. Or how about saving the most special blooms from your arrangemnets to place beside the bed, adding elegance and freshness.
If there are children onboard, you could go the extra mile to make their bedtime experience magical. For example, leaving a small book for the children to read before bedtime and sparking their imagination. Another option could be a puzzle or small toys . Locally sourced souvenirs are also a hit, and something they can cherish as mementoes of their time on board.
On the last night, leave a gift for the guests to take home that will remind them of their trip – maybe a boxed candle or diffuser with the yacht’s signature scent or a small bag with the yacht logo and a selection of small gifts.
Don’t forget, you can also incorporate sustainable practices into your turn down service to reduce waste and promote environmental consciousness by making small changes such as using a water carafe and glasses instead of disposable plastic bottles, or opting for minimal or compostable packaging for chocolates or cookies.
With a little pre-planning, your turn down can provide a more memorable element to a stay on board.
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