For over 10 years now it has been Invisible Crew’s mission “to streamline and professionalise crew operations on luxury yachts between 50ft and 100ft.” In this size bracket, owners are often new to having crew and for some captains it is their first captain’s position. Two wrongs don’t make a right, so that is where we offer guidance.
By streamlining we mean preventing the glitches and pitfalls in a yacht’s operations that our experience allows us to foresee.
The owner – crew relationship is often off on a bad start when the contract, or worse, no contract at all is put together. When both parties expect things that don’t materialise, disappointment is just around the corner.
Many crew – owner relationships run the risk of hampered communications. When crew disagree with a request or a statement from the owners but don’t know how to deal with that, afraid of upsetting them, the relationship starts to fester.
We mediate between our crews and our clients and having more than 10 years experience working with several clients, as well as having been in the position of the crews, our opinions and ideas generally resonate with both parties. This obviously increases longevity and generally creates a more pleasant work environment. Our clients are grateful for not having to go into staff meetings during their holidays!
To professionalise the operations we put structures in place that assist the captains and crews. When crew know clearly and specifically what is expected from them, it makes their life easier. And of course it gives the best result which makes both owner and crew happy. This is why we provide clear instructions through our Code Of Practice.
Our Code Of Practice is an amazingly valuable document that we’re currently updating again, as we do every year.
It’s a complete manual for Pocket Superyacht crew. In a detailed fashion it covers subjects such as the exact responsibilities of each crew member towards the owner, the yacht, and towards each other.
It also states our responsibility as management towards the crew and owner. We have to assure our clients that our crews are familiar with our Code Of Practice. To make sure our crews implement the content of the Code, we make sure they agree with all the practices and understand why they should be in place.
Armed with our ongoing support, the crew can perform at their best.
The Code Of Practice improves their knowledge and skill.
Our maintenance plans keep them organised.
Our list of preferred suppliers, based on previous experiences with these companies, points them in the direction of the best industry professionals.
They can confidently take decisions related to expenditure. We help them carry that responsibility.
When they need additional crew, they know we will send professionals who know what they are doing.
Our crews can openly express their thoughts to us. Sometimes we offer a different point of view, sometimes we renegotiate the issue with the owner for them. This works in the other direction as well of course.
The end goal for us is always to have a happy crew that stays, because it’s a crucial element of providing worry-free Pocket Superyacht ownership.
+34.674.83.83.68
0 Comments