We’ve all experienced good and bad leadership, whether directly or at a distance. However, the results from the Crew Turnover Survey suggest that these issues are far more widespread—and closer to home—than many assume.

Impact Crew recently conducted a survey to understand the push and pull factors for high crew turnover. When asked, “What would have made you stay longer?”, 64% of crew in non-leadership roles said the leadership on board would have needed to change. (Even when including leadership-level crew, the number remained significant at 30%.)

Should the industry accept this?

Perhaps these numbers aren’t surprising—but does that mean we should accept them?

“We witnessed the Chief Stewardess hire and fire 18 junior stews in a period of 24 months.”

Most yacht qualifications focus on technical skills. Yet as crew move up the ranks, they’re often expected to lead without leadership training.

“The Captain was a good boat driver, but had no idea how to behave as a leader or how to motivate crew. Bullying and chauvinistic behaviour meant I couldn’t stay.”

What crew Want from their leaders

Research by Time Magazine revealed key traits crew look for in effective leadership:

• Inspire trust and motivate

• Be passionate and visionary

• Listen with self-discipline and empathy

• Think strategically and plan ahead

• Communicate clearly and often

What crew don’t want in a leader

Another study, Liberating Leadership, outlined the leadership behaviours that push crew away:

• Ignoring emotional intelligence and empathy

• Failing to uphold behaviour standards

• Not recognising stress in the team

• Lack of development opportunities

• No request for feedback

• Not consulting the team on important matters

Notably, competence was assumed—what people wanted were leadership and interpersonal skills.

“I was being micro-managed. There was no communication and no way to raise concerns. Take a leadership course and learn how to properly manage and motivate people.”

Leadership Is a journey, not a certificate

Leadership isn’t something you pick up overnight—it’s a process. Your position impacts everyone around you, so self-awareness is key.

As the military teaches its leaders:

“Take a long look in the mirror and ask yourself—‘Would I like to be led by me?’ If the answer is no, do something about it.”

Why superyachts must prioritise leadership training

The corporate world spends billions developing leaders. In yachting, we aim for world-class service in every detail—so shouldn’t our crew leadership be held to the same high standard?

Don’t let poor leadership be the reason for turnover on your vessel.

How impact crew can help

Impact Crew specialises in on-board team and leadership development—wherever in the world your yacht is. We offer flexible group or one-on-one coaching designed to improve leadership skills and reduce turnover, helping you build a crew that stays longer and performs better.