The Islander sat down with Dr. Juan Algersuari, head of Clínica Juaneda, to clear up some of the common confusion surrounding private healthcare in Mallorca—especially among new yacht crew and expats. Here’s what we learned:

1. How did Clínica Juaneda begin in Mallorca?

Founded by Dr. Onofre Juaneda, the hospital network has over 125 years of history on the island. It expanded significantly with the rise of tourism, offering multilingual healthcare to both visitors and long-term foreign residents.

2. How many hospitals are part of the Juaneda group?

Juaneda operates five hospitals: three in Mallorca (Policlínica Miramar, Clínica Juaneda, and Hospital Juaneda Muro) and two in Menorca (in Ciutadella and Mahón).

3. Who can use Juaneda hospitals?

Everyone. The hospital group works with all major insurance providers and also treats self-paying patients.

4. Do you cater to tourists and yacht crew?

Yes. One of Juaneda’s goals is to build trust among foreign residents and seasonal visitors. They work with German social healthcare, assist cruise ship passengers, and support yacht crew through the “Doctor on Board” service.

5. What are the costs if someone doesn’t have private insurance?

Costs vary based on treatment. Juaneda is open to reviewing individual cases and tailoring payment solutions accordingly.

6. Do you offer a private health insurance scheme or preferred partners?

Juaneda collaborates with numerous insurers, offering value-for-money packages. They are often recommended by providers—even for treatments not covered by insurance, like cosmetic procedures.

7. What medical specialties do your hospitals cover?

They cover nearly all medical disciplines, except for complex organ transplants.

8. Are you equipped for emergencies year-round?

Absolutely. As required by Spanish law, Juaneda provides 24/7 emergency care every day of the year.

9. Is your staff multilingual?

Yes. There’s 24-hour support available in English, German, French, Russian, Italian, and Scandinavian languages. Their “Leading Care” call center (971 22 22 22) provides real-time GPS tracking, preferred doctor access, and language selection in over 20 languages.

10. Do you recruit locally or internationally?

Juaneda’s staff is primarily recruited from the Balearic region, ensuring deep local knowledge and patient familiarity.

11. Can you arrange ambulance transport?

Yes. Their in-house ambulance service has improved response times and supports both roadside and marina emergencies.

12. Are there plans for expansion?

Yes. Juaneda is working on opening a new hospital in Cala Millor and developing additional clinics in Mallorca’s urban areas. Internationally, they are present in the Canary Islands, Caribbean, Mexico, and the Dominican Republic—mainly in public health testing and food safety services.

13. Are there any new services in development?

Juaneda is focused on succession planning—training young doctors while ensuring they can work with autonomy and professionalism as the senior generation retires.

14. What should new clients know about insurance?

Understanding what a policy covers (and excludes) is essential. Juaneda recommends working with specialist insurance advisors. Policies with reimbursement options often offer more flexibility and satisfaction.