Mindfulness – What’s It All About?

Perhaps we should start by defining the term mindfulness. According to the publication “Mindful: healthy mind, healthy living”, mindfulness is: “…the basic human ability to be fully present, aware of where we are and what we’re doing, and not overly reactive or...

Empowering Interior Crew

Do you think we ask too much from our Interior Crew? I do.   Right or wrong, our industry generally expects them to be young, fit, attractive, personable and great with guest service. As if that weren’t enough, we also task them with taking care of fragile luxury...

Green Horn Corner

  When asked to write a column geared towards helping green crew, I thought the best way to start was to mention the top 10 things that green crew do, that cause them a bad name or difficulty in the industry. It logically makes sense to avoid these traits, in...